Terms and Conditions

July 2018

1. Introduction

These Terms and Conditions of Sale (hereinafter “the Conditions”) are in relation to your use of the Order Services provided through the www.cast-on.co.uk (Hereinafter the “Site”) website as defined below. Please read these terms and conditions carefully before using the Order Service. If you do not agree with these Conditions, please do not continue to use this website.

2. Definitions

“Box” means a Cast-On box which will contain, but is not limited to, a pattern, wool to create the knitted make, any accessories to embellish the make and knitting needles where ordered

“Contract” means a contract made under these Conditions for the purchase of a Cast-On box

“Hachette” means Hachette Partworks Limited about whom additional information is set out on the “Contact Us” page of the Site;

3. Basis of the Sale

By placing an order for a Box you are agreeing to accept these Conditions and any specific conditions applicable to the relevant Box set out elsewhere on this Site. These Conditions, together with any other term set out elsewhere on this Site will govern and be incorporated in every Contract for the sale of the Box entered into between Hachette and you.

4. Orders

Orders can be either for a Box with or without needles depending on what choice you have made during the purchase process. You can manage your orders through the Site. Your order is submitted to the acceptance of Hachette. If accepted, your order will be processed. Orders will not be accepted from anyone under 18 years except with a parent’s or guardian’s authorisation. You are responsible for all uses of your account. It is therefore important for you to protect against unauthorised access to your account and to your computer. Please ensure that you have signed off when you stop using a shared computer.

5. Return of a dispatch, reimbursement and cancellation

Return of a dispatch: If you are not satisfied with a dispatch, you have the right to return it within 14 (fourteen) days from the day you received it. To exercise this right, simply inform us of your decision by email, telephone, or by sending us the return form available here. You may send us back the dispatch, at your own cost, without giving any reason and without any penalty. Of course, you will not have to pay for this dispatch. As soon as we have registered the return of the dispatch, your debt will be cancelled. The dispatch must be returned, sealed, with the order confirmation, to the address specified on the Contact/FAQ page of the website. If we do not receive the dispatch, we may arrange to have it collected at your cost. We reserve the right to charge you for any returned dispatch which is not in its original condition. If you keep a dispatch for more than 14 (fourteen) calendar days from the date that you receive it then you shall be deemed to have accepted that dispatch and you must promptly pay the invoice for that dispatch.

Reimbursement: If you have already paid for the dispatch, we will reimburse you the cost of the returned dispatch, providing that you request to be refunded in writing when returning your dispatch.

6. Prices

The price for a Box will be the price displayed on the Site. Unless stated otherwise, all prices displayed on the Site are inclusive of charges for packaging and delivery within the UK and Republic of Ireland, and any applicable value added tax and any other sales taxes unless stated otherwise.

7. Terms of Payment

Unless specified otherwise you pay up front for your dispatch. You can pay by any of the methods set out in the terms and conditions of the Site, including Visa Debit and Credit, MasterCard and PayPal. For one-off purchases of Issues, Hachette does not keep any payment details after the monies have been received.

8. Delivery

Hachette endeavours to deliver the Boxes promptly. Dispatch will be sent using Royal Mail or Whistl. However, Hachette is not liable for any delay in delivery howsoever caused.

9. Liability

If you notify Hachette (in accordance with Article 10) of any valid claim in respect of any Box which is based on any defect in the quality or condition of such Box or any product supplied with it, Hachette shall at your option either replace the relevant Box free of charge or refund the Issue. Should Hachette be unable to supply you with Boxes due to circumstances beyond its control, Hachette will notify you of such circumstances and if those circumstances continue for a period of 3 months either you or Hachette may terminate the order for the Box immediately. Any advance payments made by you for Boxes not delivered by the date of termination will be refunded. Hachette will refund you for the faulty Box only. Hachette will not be responsible for any loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure or any indirect or consequential loss or business losses. Hachette limits its liability regarding use of its website in the Website Copyright and Liability Notice. Nothing in these Conditions will affect your statutory rights relating to faulty or misdescribed goods.

10. General

Any notice required or permitted to be given either by you to Hachette or by Hachette to you under these Conditions will be in writing and/or email. A notice addressed to Hachette will be sent to its Customer Centre as shown on the “Contact Us” page on the Site. Any notice to be sent to you will be sent to the delivery or email address of the Issue specified in your order. Hachette will try and solve any disagreements quickly and efficiently. Any disputes arising in connection with any Contract of these Conditions shall be governed by English law. Direct Marketing Association Hachette Partworks is a member of the Direct Marketing Association (DMA) and follows the DM Code of Practice (DM Code).